If you are not happy with your item for any reason, you can return it within 7 days. The shipping back of your item is your responsibility and the refund will be for the price paid for the item not the shipping. ALL RETURNS REQUIRE A RA NUMBER (RETURN AUTHORIZATION) You cannot send an item back without first contacting us to get an RA. Any order shipped back without an RA will not be refunded. To receive a return authorization please call 901-756-9339 or email catherine@classiclegacy.com. All custom gifts, flash sales, and all presales are not returnable and are always a final sale