Frequently Asked Questions

These are some of the FAQ questions that I am asked from time to time. Let me know if you have additional questions.

How long does it take to receive my order?
Most orders ship within 2-3 days. We do offer custom design and those orders usually ship in about 3-4 weeks.
How do I contact customer service?
We are always glad to help and answer questions either by phone or email. Click here for all our contact information.
What payment methods do you accept?
We accept Master Card, Visa, Discover, American Express, and PayPal
How much is shipping?
Shipping is calculated on rates supplied by UPS and USPS. You may choose which carrier at check out. Sometimes we do offer free shipping for special promotions. Click here to learn more about our shipping policy.
What is your return policy?
If you are not happy with your item for any reason, you can return it within 7 days. Custom gifts however are not returnable. The shipping back of your item is your responsibility and the refund will be for the price paid for the item, not the shipping. Click here for more information.
Can I make changes to my order?
Yes, you can make changes to your order if you notify us within 24 hours of placing the order.
What do I do if I never receive my order?
Contact us and we will research and try to figure out what happened. We want you to have your order!
Where are Classic Legacy gifts made?
We are proud to say our gifts are designed and created in our studio. Wood, silver medallions, charms, oyster shells, and a myriad of parts and findings have been collected for years and combined to create one-of-a-kind gifts.
Do you sell wholesale?
Yes, we do sell wholesale to qualified buyers. It is best to telephone and see if your business meets wholesale qualifications. Our phone number is 901-756-9339. Catherine Tatum, owner, and designer.

How Can I create Custom Bottle Stoppers with my logo?
Classic Legacy is your go-to source for custom bottle stoppers. We use your logo to create unique personalized bottle stoppers. Click here for more information. We also give you a free virtual image to see how the bottle stopper will look before production begins.
Can I use my own art or photographs on custom personalized gifts? Yes, we definitely love to work with artists and photographers. Click here to learn more and also receive a free virtual image of how your art or photo will look on the custom gift of your choice.

Do you create custom wholesale gifts for hotels?
Yes, we create wholesale custom gifts for hotels and resorts. The gifts include wine accessories, jewelry, Christmas ornaments, and more desktop accessories. Click here to learn more or call 901-756-9339 for a personalized consultation.

How can I create custom gifts for my museum?
Classic Legacy specializes in creating custom gifts for museums. Click here to learn more about the gifts we have created for museums. We also offer a free virtual image so you can see how the custom gift will look. Call us at 901-756-9339 for a personalized consultation.

How can I create custom gifts with the image of my horse?
Classic Legacy can use the image of your horse to create many custom personalized gifts. The image needs to be a high-resolution Jpeg image and can be from a photograph or artwork. Click here to learn more. We also offer free virtual images to see what it will look like before production begins. Call us at 901-756-9339 for a personal consultation.